As energy is a commodity that is used prior to being billed, all billings are due upon receipt. Members who pay their bill in full within 10 days of the billing date receive a 1% prompt payment discount, which is applied toward their next bill.
Payments are considered delinquent if they are not received by the time of your following month's billing. In the case of an account not being paid in full before the next billing statement is issued, a late payment charge of 1.5% or $5.00, whichever is greater, is assessed on the past due balance.
A late notice statement is printed on all delinquent bills and makes reference to the service being subject to disconnect if payment is not received. If the account remains unpaid, the co-op will send a “Notice of non-payment” to you in the mail, which references a specific day of disconnect.
If payment is still not received before the disconnect date, MEC will attempt to contact you via an automated phone call.
If payment is still not received, a service person will be dispatched to your service, and will attempt to collect the past due balance and a collection fee. If this is unsuccessful, the service person will disconnect the service and leave a “door knocker”. Members will need to contact the office at this point to determine the dollar amount needed to get the service reconnected.
MEC does offer members the option to make payment arrangements on accounts with past due balances, as long as the member has kept all previous payment arrangements for a period of twelve months, and the arrangements are made prior to the scheduled non-pay disconnect date.
If you are having trouble making your electric payment, please contact our Member Service Department before the disconnect day. In most cases, something can be worked out.