Our dispatchers have radio communications with our foremen and line crews at all times. This helps us respond quickly to a power outage. A line crew will be dispatched as soon as we know the location of the problem. Before we can be effective, there are several vital pieces of information that the dispatcher will need to know prior to dispatching a lineman. If you are prepared to provide this information when you report the outage, it will save time and get our crews heading to the location promptly.
- Your name, address, and phone number
- The name as listed on your electricity bill
- When the power went out
- Did you check your breakers? (Most manufactured homes have 2 sets of breakers)
- Do your neighbors have power?
- Did you hear or see anything that could have caused the outage? (such as a tree falling on the line or a vehicle accident)
MEC has a different number for after-hours power outages. Please call (541) 536-2165 or (800) 752-5935 to speak to a dispatcher. If the outage is extensive, the phone lines may be busy. Please note: Yard lights that are off and other maintenance that does not require immediate attention will be restored during regular business hours.
We know it is frustrating to be without power for any length of time. All of us depend on electricity during our day to day routines at home and at work. Be assured that we will proceed as quickly as possible when your outage is reported to us. We sincerely appreciate your patience during an outage.