As of today, April 28, Midstate Electric has officially transitioned to our new prepaid billing platform. Prepaid Billing members will now manage their accounts through SmartHub, our online portal and mobile app. The previous MyUsage platform is no longer available.
Why This Change?
SmartHub will provide a better experience for our members. As part of the update:
- The $6 monthly MyUsage charge no longer applies
- The demand charge is now a daily charge versus a monthly charge
- You’ll have access to your balance, usage, and alerts all in one place
Next steps:
- Delete the MyUsage app from your device
- Log in (or register) for SmartHub on the Mobile App or Web Portal.
- Confirm your contact information is up to date
- Set up your notifications to receive balance alerts and avoid interruptions.
Learn Your Way Around
Take a few minutes to explore our SmartHub guides created specifically for Prepaid Billing members:
SmartHub Mobile App: How to Set Up Contact Methods & Notifications
- Step-by-step instructions for adding and updating your contact methods and setting up account notifications in the SmartHub mobile app.
SmartHub Mobile App – Prepaid Billing Screens Explained
- Overview of key mobile app screens, including where to find your balance and how to understand positive and negative balances.
SmartHub Web Portal – Prepaid Billing Screens Explained
- Walkthrough of the SmartHub web portal, highlighting important features, account details, and how to read your balance.
Prepaid Billing Text Notification Example
- Sample prepaid text alerts so you know what to expect, including how to interpret balance notifications and warning messages.
Need Help?
We’re here to help make this transition as smooth as possible. If you have questions or need assistance, please contact our office at (541) 536-2126, option 3