About SmartHub
SmartHub is a simple and quick way to make a payment or view your hourly meter data. You can compare bills and find out what day of the week or hour of the day you typically use the most energy.
You can also choose to receive an email or text alert when a payment is due or other account activity occurs, such as high usage alerts, so you know before your bill arrives that you’re using more power than usual.
Members can also download the SmartHub app from Apple Store or the Google Play Store. The app allows you to make a payment or view your usage while on the go.
Account Management
- Provides 24-hour access to account(s)
- Sends an email notification when a new electric bill is generated. The email includes a link to easy navigation to billing information. Members can use SmartHub to review account information and pay their electric bill.
- Allows members to pay electronically using Visa, Mastercard, American Express, or Discover.
- Displays posting of payments in real time, during office hours; payments made between 9 p.m. and 2 a.m. may not update until the next business day.
- Provides current historical billing information, payment history, and usage graphs.
- Includes free app for smartphones and tablets. Download it by searching “SmartHub” in the Apple Store or Google Play Store. Once the app is open, type in Midstate Electric as the provider. The login information is the same for both the web and mobile app.
- Allows members to enroll in paperless billing.
- Allows those with multiple accounts to pay with a single payment.
Set up Notifications in SmartHub
- Log in to SmartHub online or open the SmartHub mobile app.
- Go to Settings.
- Select Manage Notifications.
- Choose the types of alerts you want to receive (outage updates, service, usage, billing, etc.)
- Select text, email, or both as your delivery method.
- Save your preferences.
SmartHub FAQs
The SmartHub payment system requires an email address for proper identification and processing. If you don’t have an email address, consider choosing a free email service.
SmartHub is supported by Firefox, Chrome, Internet Explorer 9 or higher, and Safari browsers. Having trouble accessing your SmartHub account? You may need to clean out your cookies.
Our Apps are supported on the following platforms:
- IOS 3.1 and above (iPhone and/or iPad)
- Android 2.1 and above (Smartphones or tablets)
Yes. The SmartHub website is a secure website.
No. The SmartHub service is free!
Log in to SmartHub with your old email address and click the “My Profile” tab at the top. Provide the necessary information and make your changes.
From the SmartHub login page, click “Can’t access your account?” Enter your account number, name and email address. Your password will be sent to your email address.
Simply look for SmartHub in the Apple App Store® or Google Play®.
Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.
No. The SmartHub App is free to download and install.
Yes! All critical information is encrypted in every transaction run, and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
MEC accepts cards with the Visa, Mastercard, American Express, and Discover logos for SmartHub payments.
The SmartHub payment system is available 24 hours a day. You can also make multiple payments during the month to your account(s).
Yes. Unless you choose to enroll in MEC’s paperless billing program, you will continue to receive a paper bill each month.
Most payments are posted within minutes of being paid. Payment posting may be delayed between 9 p.m. and 2 a.m. due to system maintenance.
The information you see in the App and in the Web is shown in real-time, so it’s always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
Yes. You can save a credit card to your account for Auto Pay and it will debit this card each month for the balance due. To sign up for this on SmartHub go to “Billing and Payments” tab, click on the “Auto Pay Accounts” link and choose “Sign up for Auto Pay” link for the account you would like to set up. Complete all of the required fields to enroll in credit card draft.
Please note: There is also an option to save a credit card for future payments. This is different than Auto Pay. This card can be selected if you want to make a one-time payment, and the card will be saved for future one-time only manual payments.
No. You can still pay your bill through other available options. Payments may be brought to our office, made through our Kiosk or drop box, at any of our off-site drop-off locations, or mailed using the envelope provided with your bill. You can also pay your bill by our automated telephone service with Visa, Mastercard, American Express, or Discover.
No. The SmartHub payment site only allows one user ID and email address per membership. You can set up additional email addresses or phone numbers that you would like to receive billing notifications on a specific account, just click on the “Notifications” tab and select “Manage Notifications”.
Yes. If the payment is received on or before 5:30 p.m. Monday through Thursday on the date prior to disconnect. Any payment after this time may cause your service to be disconnected and your account to be charged applicable fees.
Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub website from this list.
During business hours, 7 a.m. through 5:30 p.m., Monday through Thursday, contact any member service representative at (541) 536-2126, Option 3.