Welcome to Midstate Electric Cooperative
16755 Finley Butte Road, La Pine, Oregon 97739
October 15 Power Outage
At approximately 2:15 am, the BPA 230 KV transmission line faulted and Midstate Electric’s entire system went down. Working with BPA, we were able to tie into BPA’s emergency feed to bring the system back up. The system was brought up slowly. The entire system was restored by 4:00 am. There were some overload issues particularly in the Sunriver area when the system was brought up. This caused some fuses to blow, so even though the system was back on, there were some isolated outages that lasted until just after 8:00 am.
The outage was caused by a broken cross arm on a three pole structure. The cross arm was repaired and BPA switched the power from the emergency feed line back to the 230 KV line around 5:00 pm.
New Office Hours
Effective August 4, 2014 Midstate has new office hours, Monday through Thursday, 7:00 am to 5:30 pm. Our office will be closed on Fridays and holidays. Crews will respond to outages and emergencies as they do now, regardless of office hours. This change will allow Midstate to provide better, more cost-effective service to our members.
Click HERE for more information.
Midstate Electric's NEW ELECTRONIC PAYMENT SERVICE
Midstate Electric has replaced the E-bill online payment system with a new electronic payment service called SmartHub. For members that have used the E-bill system, SmartHub will automatically recognize your existing user name and password.
Alert! Be Aware - Email and Phone Scams
Dear Midstate Members:
The U.S. has seen an increase in email and phone scams targeting utility customers. The most recent scam, a nationwide email scam, targets electric utility customers by sending invoices directing them to a virus-infected site. The email scam claims to be from PG&E Energy in San Francisco, or Atmos Energy, in Dallas, TX. The fraudulent billing message tells customers that their bill is ready and provides a hyperlink that is infected with malware that can go after banking information or attempt to steal usernames and passwords. Members of a co-op in Ohio have reported receiving emails followed by phone calls. Locally, MEC members have reported after hour phone calls by a caller requesting money for cutting trees or asking about power quality. These calls are not being placed by MEC. Delete suspicious emails and hang up on suspicious phone calls. If possible use caller ID and report the incident to the Sheriff’s office immediately. Never give out any personal information such as bank account numbers, credit card numbers and user names and passwords. If you have questions, please contact our office, 541-536-2126.
Update Your Current Information
We’re updating so we can keep you posted. Help us provide you with excellent member services by updating your information in our member database. Please print out the form, fill it out and mail it to us. Your privacy is important to us. We will not share any provided information with others. Communication in our busy world is changing and we want to know the best ways to let you know about planned outages, large emergency outages, upcoming events and programs.
Click HERE for the form.
Put Your Deposit to Work
Sign up for Midstate Electric’s PowerPay Program. As a current Midstate Electric member, your existing deposit will be applied against the balance owed on your account.
Touchstone Energy® Co-op Connections® CardClick on the graphic of the Co-op Connections Card in the lower right corner of this page to be directed to the Co-op Connections Home Page for Midstate Electric. Local and National Discounts are featured on this page. In the blue band, click on Healthy Savings to view available pharmacy and health discounts. You will need to sign-up using the member number located on the back of your card. Select Midstate Electric Cooperative from the pull down menu and enter your information. Use the three buttons at the bottom of the Thanks from Touchstone Energy page for information about Benefits, Providers and Drug Costs. Use 50 miles in your search.